System Performance Degradation

Incident Report for MOBI

Resolved

This incident has been resolved.

Posted Apr 17, 2020 - 21:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2020 - 13:28 UTC

Update

Between 13:00 UTC and 13:15 UTC the system will be unavailable while our engineers perform remedial maintenance to our platform caching infrastructure.

Posted Apr 17, 2020 - 12:38 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 17, 2020 - 09:09 UTC

Investigating

We are currently investigating this issue.

Posted Apr 17, 2020 - 08:25 UTC

This incident affected: Admin, Customer storefront and apps, API, and Order Dispatchers.