We've been monitoring performance since the incident occurred, and server performance has been within normal bounds.
Posted Mar 14, 2019 - 20:42 UTC
Our service has normalised. On March 14, between 06:18 and 06:29 UTC our service was extremely degraded. During this time most customer orders were unsuccessful. We’re continuing to monitor and investigate the root cause of the issue.
Posted Mar 14, 2019 - 06:46 UTC
We are currently experiencing extremely heavy server load which has severely degraded performance across all customer systems. Our engineers are working to resolve this issue.
Posted Mar 14, 2019 - 06:33 UTC
This incident affected: Customer storefront and apps and API.