Major outage

Incident Report for MOBI

Resolved

We've been monitoring performance since the incident occurred, and server performance has been within normal bounds.

Posted Mar 14, 2019 - 20:42 UTC

Monitoring

Our service has normalised. On March 14, between 06:18 and 06:29 UTC our service was extremely degraded. During this time most customer orders were unsuccessful. We’re continuing to monitor and investigate the root cause of the issue.

Posted Mar 14, 2019 - 06:46 UTC

Investigating

We are currently experiencing extremely heavy server load which has severely degraded performance across all customer systems. Our engineers are working to resolve this issue.

Posted Mar 14, 2019 - 06:33 UTC

This incident affected: Customer storefront and apps and API.