Unfortunately, we have been informed by our mobile carrier that our GSM network in Australia has been permanently discontinued, so our GSM Printers will not come back online.
We have been calling all impacted stores today.
If your store is one of the few using our handheld GSM Printer then to continue receiving orders we have a few options for you:
1) Switch to Email dispatch, and monitor your email for new orders.
2) Install Orders for Windows on a Windows machine (eg your POS) to have orders print automatically to any printer. We can install this for you (please email us Team Viewer access to email@example.com
), or you can follow these simple installation instructions yourself: https://support.mobi2go.com/hc/en-us/articles/360000344966-How-to-Install-and-maintain-Mobi2Go-Orders-for-Windows
3) Order a new Mobi2Go Printer (ETA 4-6 weeks).
Our support team are on hand if needed: firstname.lastname@example.org
, and our priority is to get your store back up and running and taking orders.
Jul 6, 17:06 NZST