Mobi2Go - Status of Services
All Systems Operational

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This page provides an overview of Mobi2Go's core systems and their current status. Subscribe above to be automatically notified of any system issues.

Admin   ? Operational
Customer storefront and apps   Operational
API   Operational
Email and notifications   Operational
Order Dispatchers   Operational
90 days ago
99.84 % uptime
Today
Payment Gateways Operational
90 days ago
100.0 % uptime
Today
Payment Express   Operational
Paystation   Operational
Stripe   Operational
Braintree   Operational
Paymark   ? Operational
90 days ago
100.0 % uptime
Today
Add-Ons   Operational
Partner Portal   Operational
Support Portal   Operational
POS Integrations Operational
90 days ago
100.0 % uptime
Today
Kounta   Operational
90 days ago
100.0 % uptime
Today
Doshii   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Request Volume
Fetching
Response Time
Fetching
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018
Resolved - The transient issue was identified and resolved almost immediately.
Jul 17, 17:51 NZST
Investigating - Our monitoring picked up some issues with our admin and storefronts during the last 5 minutes.

All services seem to have settled but we’re continuing to investigate.
Jul 17, 17:39 NZST
Jul 16, 2018
Resolved - We saw significantly elevated error rates communicating with Kounta between 6:18pm and 6:29pm NZT. No further issues have been observed since, but we will continue to monitor the situation.
Jul 16, 19:24 NZST
Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - Unfortunately, we have been informed by our mobile carrier that our GSM network in Australia has been permanently discontinued, so our GSM Printers will not come back online.

We have been calling all impacted stores today.

If your store is one of the few using our handheld GSM Printer then to continue receiving orders we have a few options for you:

1) Switch to Email dispatch, and monitor your email for new orders.
2) Install Orders for Windows on a Windows machine (eg your POS) to have orders print automatically to any printer. We can install this for you (please email us Team Viewer access to support@mobi2go.com), or you can follow these simple installation instructions yourself: https://support.mobi2go.com/hc/en-us/articles/360000344966-How-to-Install-and-maintain-Mobi2Go-Orders-for-Windows
3) Order a new Mobi2Go Printer (ETA 4-6 weeks).

Our support team are on hand if needed: support@mobi2go.com, and our priority is to get your store back up and running and taking orders.
Jul 6, 17:06 NZST
Identified - The Mobi2Go GSM handheld printers in Australia are currently offline due to connectivity issues with our Australian cellular service provider.
As a backup measure, please change your dispatcher settings to Email Dispatch if needed until this is resolved.
Jul 6, 12:13 NZST